Return and Refund Policy
Thank you for choosing our anti-aging products and course services! We are committed to providing you with high-quality antioxidant supplements and scientifically backed courses. If you are not completely satisfied with your purchase, please refer to the following return policy:
- Return Conditions (Applicable to Physical Products)
- Products must be returned within 30 days of purchase.
- Products must remain unopened, unused, and in their original packaging.
- Returns are only accepted on a case by case basis, and only if the product is different than what was ordered, received damaged, or sent in error.
- If the return is accepted upon inspection of the product by us and confirmation that it meets the criteria for a return (as determined in our sole discretion), we will either replace the product or issue a full refund.
- You may be responsible for shipping on any returns.
- Return Policy for Intangible Products (Applicable to Course Services)
- Our course services consist of digital content or online courses, which are non-refundable once sold.
- In exceptional cases, such as technical malfunctions preventing access to course content, please contact our customer service team for resolution.
- Before purchasing a course, please carefully review the course details to ensure that the content meets your expectations.
- Return Process (Applicable to Physical Products)
Before returning a product, please contact our customer service team via email or
phone:
- Email:
- Phone:
- Provide your order number, reason for return, and supporting photos
(e.g., evidence of product damage or incorrect item received).
- Our team will respond within two (2) business days with the return address and specific instructions.
- Refund Process (Applicable to Physical Products)
- Once we receive and inspect the returned product, you will receive a confirmation email notifying you of the return status.
- If the return meets the conditions, we will process the refund within 5-7 business days.
- The refund will be issued to your original payment method (actual processing time depends on your payment provider).
- The buyer is responsible for return shipping costs, except in cases where the return is due to our error (e.g., damaged or incorrect product received).
- 5. Important Notes
- Return requests for personal reasons (e.g., change of mind, expectations of product) will not be accepted.
- Intangible products (such as course services) are non-refundable
once purchased; please verify all details before making a purchase.
- We reserve the final right of interpretation regarding our return and refund policies.
- Contact Us
If you have any questions or require assistance, please feel free to contact us:
[Longevity Study LLC] Customer Service Department
- Email:
- Phone: +1 (240) 579-7456
- Address: 12358 Parklawn Drive, North Bethesda, Maryland 20852, United States
Thank you for your support and understanding! We look forward to providing you with better services and product experiences.
退货与退款政策
感谢您选择我们的抗衰老产品和课程服务！我们致力于为您提供高质量的抗氧化补充剂和科学支持的课程。如果您对所购买的产品不完全满意，请参阅以下退货政策：
退货条件（适用于实物产品）
- 产品必须在购买后30 天内退回。
- 产品必须保持未开封、未使用，且包装完整。
- 退货申请仅在特定情况下接受，并且仅适用于以下情况：
- 收到的产品与订单不符；
- 产品在运输过程中受损；
- 产品因我们的失误而误发。
- 退货产品需经我们检验并确认符合退货标准（标准由我们全权决定），我们将替换产品或提供全额退款。
- 退货运费可能由买家承担。
无形产品的退货政策（适用于课程服务）
- 我们的课程服务包括数字内容或在线课程，一经售出，概不退款。
- 在特殊情况下，例如因技术故障导致无法访问课程内容，请联系客户服务团队以寻求解决方案。
- 在购买课程之前，请仔细阅读课程详情，确保内容符合您的期望。
退货流程（适用于实物产品）
在退货之前，请通过电子邮件或电话联系我们的客户服务团队：
📧 电子邮件：
📞 电话：
请提供以下信息：
- 订单号
- 退货原因
- 相关照片（如产品损坏或收到错误商品的证据）
我们的团队将在两个（2）工作日内回复您，并提供退货地址和具体退货操作说明。
退款流程（适用于实物产品）
- 一旦我们收到并检查退回的产品，您将收到一封确认邮件，通知您退货状态。
- 如果退货符合条件，我们将在5-7 个工作日内处理退款。
- 退款将退至您的原支付方式（实际到账时间取决于您的支付服务提供商）。
- 除非退货是由于我们的失误（例如产品损坏或发错商品），否则买家需承担退货运费。
重要说明
- 因个人原因（如改变主意、对产品期望过高）导致的退货申请，将不予受理。
- 无形产品（如课程服务）一经购买，不支持退款，请在购买前仔细确认所有细节。
- 我们保留对退货及退款政策的最终解释权。
联系我们
如果您有任何疑问或需要帮助，请随时联系我们：
📍 [Longevity Study LLC] 客户服务部
📧 电子邮件：
📞 电话： +1 (240) 579-7456
🏢 地址： 12358 Parklawn Drive, North Bethesda, Maryland 20852, United States
感谢您的支持与理解！我们期待为您提供更优质的服务和产品体验。